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Process for Filing Accidental Damage Claim
Purchaser Responsibilities in Filing a Claim
- Purchaser must provide UBMicro written notice within 30 days of accidental damage occurrence.
- Purchase must fully complete, sign and return the Accidental Damage Report provided by UBMicro.
- Repair service will be available during regular business hours, local time, Monday through Friday, excluding holidays, and will be performed by authorized personnel.
- If Purchaser needs to file a claim, bring Product to UBMicro’s service counter or call (716) 645-3554. Product invoice number and serial number should be available for the technical service representative. Once it is determined that Product has failed for a covered reason, then repair services will begin for Product.
- If Purchaser resides over 50 miles from UBMicro within the Continental United States Purchaser should call UBMicro for a Return Authorization Number. If it is determined that the failed for a covered reason, a carton will be shipped to Purchaser within two business days with a return shipping label.
- Upon completion of the repair, Product will be available for pickup at UBMicro’s location, or if Purchaser resides over 50 miles from UBMicro within the Continental United States, Product will be shipped to Purchaser’s location
- If Product damage is not covered under this agreement, Purchaser will be responsible for all shipping costs.
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UBMicro Computer Store, 520 Lee Entrance Road, Amherst, NY 14228, University at Buffalo, SUNYAB
