Computrace Process for filing a claim

If your departmental / institutional Dell notebook was purchased with Computrace and has been stolen you will need to:

1. File a police report



2. Fax your police report to:
      UBMicro IT Support Services
      Attn: Bob Reiner, Repair Services Manager
      Fax #: 716-645-3884
      Phone #: 716-645-3034
   
   The following information is needed on your fax cover sheet:
      Your name
      Your department
      Your phone number
      Your email address
   
   
3. When UBMicro files the incident report with Computrace you will receive an email confirmation which will include your theft file #.