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SERVICE REQUESTS
Create Service Pickup
Request
SOFTCARE PRO
Softcare Pro
Softcare Pro Tokens
COMPUTRACE/LOJACK
Computrace
Process for Filing a
Personal Claim
Process for Filing a
Departmental/Institutional
Claim
RESTEASY
RestEasy
OWNERSHIP TRANSFER
Dell
HELP
Help From Manufacturers
RATES
Repair Rates
DELL ASSET SERVICES
Asset Recovery Service
Dell Service Tags
WARRANTY
General Information
Accidental Damage
WACA Accidental Damage
Apple Warranty Service
Dell Warranty Service
HP Warranty Service
Lenovo Warranty Service
Sony Warranty Service
Toshiba Warranty Service
SNAP Repair
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Dell Service Tags
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A quick and easy 24x7 technical support service for accessing an up to date profile of
university Dell computer equipment is available from Dell Computer. All systems built
by Dell are in the database which Dell maintains. No special access approval is required,
just the tag number from the Service Tag label affixed to Dell equipment.
The information provided includes the type of warranty coverage, warranty period, options
for extending warranties, transferring ownership, a means for identifying repair parts and
consumables, and a detailed description of the original system configuration that includes
the hardware and operating system installed when the system was built by Dell.
As systems are being assembled and configured in the factory, Dell assigns each PC an electronic
and physical service tag with a unique number. Tags provide a standardized inventory record
for asset tracking and campus IT support services. Extensive data is recorded including the
model number, serial number, type of processor, amount of memory, version of operating system,
etc.
Accessing Service Tag information:
The Service Tag is a label located on the top of newer systems, or the back or older systems.
The digital tag number is also encoded in the machine bios.
Four easy steps to access service tag information:
- go to www.support.dell.com
- Click the Support tab
- Select Warranty Information from the bar below
- From the browser on the left of the page, under Warranty Information click Warranty Status
To view the original system configuration:
- Select Original System Configuration
- Type in the Service Tag number (e.g. J2V81G1)
To view warranty information:
- Select Service Contracts and Warranties
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UBMicro Computer Store, 520 Lee Entrance Road, Amherst, NY 14228, University at Buffalo, SUNYAB
