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SERVICE REQUESTS
Create Service Pickup
Request
Log In To Service Request
Node Repairs
WORK ORDER STATUS
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SOFTCARE PRO
Softcare Pro
Softcare Pro Tokens
Terms and Conditions
COMPUTRACE/LOJACK
Computrace
Process for Filing a Personal
Claim
Process for Filing a
Departmental/Institutional
Claim
Buy Now
RESTEASY
RestEasy
OWNERSHIP TRANSFER
Dell
TIPS
Preventative Services
Having Your Computer
Repaired
Help From Manufacturers
TECHNICIANS
A+ Technicians
RATES
Institutional Repair Services
Repair Rates
DELL ASSET SERVICES
Asset Recovery Service
Dell Service Tags
WARRANTY
General Information
Accidental Damage
Apple Warranty Service
Dell Warranty Service
HP Warranty Service
Lenovo Warranty Service
Sony Warranty Service
SNAP Repair
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During the four or more years at school you may encounter unanticipated computer repairs not covered by manufacturer warranties. To help you budget for these unexpected costs, we have created the RestEasy program for any computer, regardless of manufacturer. RestEasy offers the following options:
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RestEasy Options
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| Add Theft & Security (UB only) ($237.95 Value) |
- UB Network Security Setup
- 3 Year Computrace Computer Recovery Protection
- Notebook Lock
| See Below for Details | Item # LAB00135 |
| $199 |
| Add Theft & Security (Non-UB) ($182.95 Value) |
- 3 Year Computrace Computer Recovery Protection
- Notebook Lock
| See Below for Details | Item # LAB00146 |
| $144 |
| Add SoftCare Pro |
SoftCare Pro is a software protection plan similar to warranty and accidental care plans. Available only from
UBMicro, SoftCare Pro helps to ensure that software problems are resolved quickly, easily and without extraordinary
expense. Just as important, SoftCare Pro reduces repair costs and enables you to budget for your time at UB.
| See Below for Details | Item # SCP00001 |
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$169 |
| Add Apple Accidental Damage (UB Only) (up to $349 Value) |
Coverage includes:
- Spilled liquids
- Accidental drops
- Damage by young children and/or pets
| $229-$299 |
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Theft & Security Protection for locating lost or stolen computers |
Computrace (LoJack) software facilitates locating lost or stolen computers. When the missing computer is connected to the Internet, Computrace
determines its location. If the computer was stolen, Computrace directs law enforcement officials to the site for recovery of the computer.
If not recovered within 60 days, Computrace provides up to $1,000 towards the computer’s replacement.
Click Here for more information on Computrace.
Also included with this protection is a Kensington ComboSaver Combination Notebook Lock. This combination lock,
is attached to a self-coiling cable for easy travel. Designed to fit the standard lock fitting found on just about every laptop.
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For UB Students: UB Network Security Setup is also included to ensure the proper
installation and configuration of antivirus and firewall tools, UB Virtual Private Network (VPN) software for secure messaging
and accessing protected UB online resources, and for configuring your computer to automatically install future system updates from
Microsoft and security updates from Symantec. Click Here for
a complete list of these services.
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Accidental Damage Warranty (excludes netbooks) |
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We all know of someone who spilled a drink onto
their keyboard, dropped their notebook or had it damaged by others. Cracked notebook screens and shorted out circuitry are costly repairs not covered
by manufacturer product warranties. Accidental Damage warranty ensures that should these types of repair services be needed the cost is covered under
warranty. While traveling or at home, service is available nation-wide from our network of certified repair service providers.
For more information, visit our Accidental Damage page.
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SoftCare Pro
SoftCare Pro enables you to budget for unexpected software repairs. Manufacturer warranties are limited to
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hardware repairs. They do not cover the added cost of recovering important information from damaged
hard drives or reinstalling application software like Microsoft Office. Manufacturer product warranties also exclude the cost of removing viruses
commonly attached to music and video files exchanged over the Internet or by sharing CDs and thumb drives. Remediation (eradicating viruses) typically
requires lengthy, low-level reformatting of the hard drive, restoration of recoverable data files, and reinstallation of critical software. SoftCare
Pro works like a debit card, providing a reserve of tokens that can be redeemed for these services at a significant discount. Visit
SoftCare Pro for more information. |
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UBMicro Computer Store, 520 Lee Entrance Road, Amherst, NY 14228, University at Buffalo, SUNYAB
