UBMicro Service and Repair

14 UBMicro Service and Repair

UBMicro Computer Store, 520 Lee Entrance Road, Amherst, NY 14228, University at Buffalo, SUNYAB

SERVICE REQUESTS
  Create Service Pickup
      Request
  Log In To Service Request
  Node Repairs

WORK ORDER STATUS
Check Repair Status

SOFTCARE PRO
  Softcare Pro
  Softcare Pro Tokens
  Terms and Conditions

REST EASY
Rest Easy

OWNERSHIP TRANSFER
Dell

TIPS
  Preventative Services
  Having Your Computer
      Repaired
  Help From Manufacturers

TECHNICIANS
A+ Technicians

RATES
Institutional Repair Services
Repair Rates

WARRANTY
  General Information
  Accidental Damage
  Apple Warranty Service
  Dell Warranty Service
  HP Warranty Service
  Lenovo Warranty Service
  Sony Warranty Service
  SNAP Repair

Warranty Care by UBMicro – General Guidelines

During your warranty period, full service is available at UBMicro on UB's North Campus.

If your system is under warranty for both parts and labor, UBMicro will perform necessary hardware repairs at no cost. UBMicro will order any necessary replacement parts, install and test replacement parts, and return defective parts to the manufacturer.

If you did not purchase your computer from UBMicro, proof of purchase may be required before we can service your computer under warranty. Manufacturers require proof of purchase for warranty service. If you did not purchase your machine from UBMicro, please bring your sales receipt with you.

If your warranty covers parts, but not labor, a fee will apply. Click for details.

If your system is not under warranty, UBMicro can make the necessary repairs. A diagnostic fee will apply (parts and labor not included). Click for details.

If your system has viruses, spyware or damaged files, which are not covered under manufacturer warranties, UBMicro can make the necessary repairs. Click for details.

UBMicro’s repair service is limited to in-store repair only.

Warranty Summary for Back To School Systems

System	MFG Standard Warranty	UBMicro Standard Warranty	UBMicro Rest Easy Warranty	Terms and Conditions
Apple Desktop	1 Year Depot (Carry-In)	3 Year AppleCare On-Site	3 Year AppleCare On-Site	AppleCare
Apple Notebook	1 Year Depot (Carry-In)	3 Year Depot with Accidental Damage Coverage*	3 Year On-Site or Depot (Carry-In) with Accidental Damage Coverage* and 3 Years Computrace Theft Recovery Protection	Waca Service Agreement
Dell Notebook	3 Year On-Site	3 Year On-Site or Depot (Carry-In) With Accidental Damage Coverage	3 Year On-Site or Depot (Carry-In) with Accidental Damage Coverage* and 3 Years Computrace Theft Recovery Protection	Dell Basic Hardware Support and Dell Complete Care (Accidental Damage)
Dell Desktop	3 Year On-Site	4 Year On-Site	4 Year On-Site	Dell Basic Hardware Support
HP Notebook	3 Year Depot (Carry-In)	3 Year On-Site or Depot (Carry-In) With Accidental Damage Coverage	3 Year Depot (Carry-In) with Accidental Damage Coverage* and 3 Years Computrace Theft Recovery Protection	HP Next Day Exchange with Accidental Damage
HP Desktop	3 Year Depot (Carry-In)	4 Year On-Site	4 Year On-Site	HP Desktop Warranty
Toshiba Notebook	1 Year Depot (Carry-In)	3 Year Depot (Carry-In) With Accidental Damage Coverage	3 Year Depot (Carry-In) with Accidental Damage Coverage* and 3 Years Computrace Theft Recovery Protection	Toshiba Notebook
Sony Notebook	1 Year Depot (Carry-In)	3 Year Depot (Carry-In) With Accidental Damage Coverage	3 Year Depot (Carry-In) with Accidental Damage Coverage* and 3 Years Computrace Theft Recovery Protection	Waca Service Agreement

*Coverage is limited to the invoiced selling price of the notebook. Complete replacement of the unit fulfills the warranty contract.

Terms and conditions of the warranty coverage are issued by the manufacturer and are included on the UBMicro website for your convenience. UBMicro is an authorized service provider of these manufacturers and is permitted to service your machine under their manufacturer warranty policy. Warranty coverage is subject to the manufacturer terms and conditions If you have further questions, please contact the manufacturer directly for clarification of the terms and conditions.

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All products and pricing subject to change. Proof of academic eligibility may be required. See store for details.